DELIVERY AND RETURNS

DELIVERY

The delivery may take up to 14 days.

Delivery options:

  • In Estonia and Finland we use SmartPOST parcel terminals
  • In Estonia, latvia and Lithuania we use Omniva parcel terminals
  • In case of international orders the goods are usually delivered within 2 weeks (using postal service). In some cases the delivery may take up to 30 days, depending on the transport company and customs procedures.

In non-EU countries, customs duties and related costs may apply.

The final transport amount will be calculated by the computer/phone during checkout.

In Estonia, Latvia, and Lithuania all orders exceeding the amount of 49€ are delivered free of charge. In Finland and Sweden free shipping starts from 80€, elsewhere in Europe from 100€.

Shipping fees:

  • Omniva parcel terminal in Estonia 2,79€;
  • Omniva parcel terminal in Latvia and Lithuania 7,59€;
  • Finland (Matkahuolto) and Sweden (PostNord) 9,95€;
  • Other EU countries: 12,50€;
  • Non-EU countries: 22,30€.

ESPRIT HOME web-shop managed by Marat OÜ. Esprit Home is responsible for the ordered goods during the transportation. Esprit Home can not recall orders when they are already in transit, this means that when the item is received, the risk of damage and/or loss of the goods is transferred to the buyer. However Customers have a 14-day right to return the goods if they are not satisfied.

RETURNS

  1. We exchange or refund your purchase within 14 days of delivery.
  2. Unwanted goods must be returned in a fully re-saleable condition. Tags must be intact and still attached to the product.
  3. Used or redesigned/modified product will not be accepted.
  4. You can return products through the same parcel terminal, using a return-code provided by the service provide. feel free to contact us (info@esprithome.ee) and we will find a solution to your problem.
  5. For the returned product, Marat OÜ’s accounting will transfer the money back to the same bank account from which the payment was received by us immediately, but not later than within 14 days since we received the return.
  6. If you have used and purchased the goods in the usual manner and followed care instructions in two years time, but there is a defect, you have the right to return it and provide us feedback.